Frequently Asked Questions
Contact our sales or customer service if you have other inquiries not listed below.
LY-Lifestyle is a family-driven brand built on love, trust, quality, and integrity. We offer a carefully curated range of lifestyle products with optimal natural and naturally-derived ingredients, including skincare, personal care, and household essentials, with supplements in development and food products planned for the future. Every product is crafted with responsibility and a commitment to enhancing everyday living for individuals and families who, like us, believe in 'Doing the Right Things and Doing Things Right.'
We are based in Singapore, but we proudly ship both nationwide and internationally. Though we are a small brand, our products have already reached customers across multiple regions:
- Asia: Singapore, Malaysia, Indonesia, Thailand, Myanmar, the Philippines, Taiwan, Hong Kong, China, Korea, Japan, India, and Pakistan.
- Europe: Germany, France, Italy, Portugal, and the United Kingdom.
- North America: The United States and Canada.
We are grateful for the growing trust in LY-Lifestyle and remain committed to bringing quality products to more people worldwide.
We primarily operate online across various platforms to provide a seamless shopping experience for customers in Singapore and Taiwan. However, our Singapore HQ office also serves as a physical store, welcoming both local and international customers. Additionally, we have partnered with selected local retailers as authorized resellers for specific products.
Absolutely! At LY-Lifestyle, we only offer products that we trust and personally use for our own families. Our products are safe for children above 3 years old (unless otherwise specified) when used under adult supervision. What sets us apart is that when we say "we," we mean everyone—our founders, CEO, researchers, and our families. We believe in creating products that meet the highest standards because they must be good enough for our own loved ones first. Unlike brands that make big promises but don’t stand by their own products, we hold ourselves accountable. For us, integrity isn’t just a value—it’s a responsibility in everyday use.
Shopping with us is simple and convenient:
- Register an account on our website
- Browse our website and explore our products.
- Add items to your cart and continue shopping.
- View cart to check your items and adjust quantities.
- Apply Reward Points (if any) to enjoy discounts.
- Select coupon (if any) to enjoy discounts.
- Proceed to checkout to arrange payment and delivery.
- Receive notification and e-mail once the payment is made succesfully
- Check your Purchase History in Client Portal to track your order status.
For first-time buyers, we recommend updating your Address Book in your Client Portal before making a purchase to ensure a hassle-free shopping.
Alternatively, you can also choose to shop through our official Shopee and Lazada, depending on your preference.
